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TKBI IPDN - Paket 03 118 / 140
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TKBI IPDN - Paket 03 SELEKSI-LANJUTAN-SEKDIN TKBI - Reading Comprehension

118. Read the following passage, then answer the question below.

Frontline civil servants, particularly those handling social assistance applications, are frequently granted a degree of discretion to account for circumstances that rigid eligibility criteria cannot fully anticipate. This discretion serves an important function: it allows genuinely deserving applicants who fall just outside strict criteria to still receive assistance. Yet the same discretion introduces a tension that is rarely discussed openly, between fairness understood as consistency, treating identical cases identically, and fairness understood as responsiveness, tailoring decisions to the particularities of each applicant's situation. An audit of assistance approvals in one region found that applicants with similar income levels and family circumstances received markedly different outcomes depending on which officer reviewed their case, not because any officer acted in bad faith, but because each was exercising the same discretion the system was designed to grant them, simply arriving at different judgments about where the line between deserving and undeserving should fall.

What does the passage explicitly clarify about the officers' behavior?

Jawaban: B

Pembahasan: Jawaban memerlukan pemahaman inferensial dari keseluruhan isi passage "Discretion and Consistency in Frontline Service Delivery", bukan kutipan literal tunggal.

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