Soal SKB No.125 - TKBI IPDN - Paket 02
125. Read the following passage, then answer the question below.
Effective public complaint handling mechanisms are considered a cornerstone of responsive local governance. Many regional administrations have introduced integrated complaint platforms that allow citizens to submit grievances via phone, mobile application, or in-person visits, with automatic routing to the relevant department. Analysis of complaint resolution data suggests that response times have improved significantly where clear service-level targets are enforced. Nonetheless, some observers note that complaint volume alone can be a misleading performance indicator, since a low number of complaints may simply reflect low public awareness of the complaint channel rather than genuine satisfaction.
The word "cornerstone" in the passage is closest in meaning to ...
Jawaban: B
Pembahasan: Jawaban dapat ditelusuri langsung dari isi passage "Public Complaint Handling Systems".
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