Soal SKB No.124 - TKBI IPDN - Paket 02
124. Read the following passage, then answer the question below.
Effective public complaint handling mechanisms are considered a cornerstone of responsive local governance. Many regional administrations have introduced integrated complaint platforms that allow citizens to submit grievances via phone, mobile application, or in-person visits, with automatic routing to the relevant department. Analysis of complaint resolution data suggests that response times have improved significantly where clear service-level targets are enforced. Nonetheless, some observers note that complaint volume alone can be a misleading performance indicator, since a low number of complaints may simply reflect low public awareness of the complaint channel rather than genuine satisfaction.
What concern do some observers raise about complaint volume?
Jawaban: B
Pembahasan: Jawaban dapat ditelusuri langsung dari isi passage "Public Complaint Handling Systems".
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